Business
Uganda Communications Commission Takes Action Against Illegal Streaming Devices Amid DStv Pricing Concerns
The Uganda Communications Commission (UCC) is cracking down on the illegal importation, sale, and use of internet streaming devices that broadcast MultiChoice’s SuperSport and Bein channels without authorization. This move follows a complaint from MultiChoice Uganda Limited, which has raised concerns about declining subscriptions stemming from widespread piracy and increasing consumer dissatisfaction with price hikes.
MultiChoice’s Complaint and UCC’s Findings
In its formal complaint to the UCC, MultiChoice Uganda reported that various entities are unlawfully distributing internet streaming devices that allow users to access premium sports content without a DStv subscription. These illegal devices, known as IPTV set-top boxes, include brands such as Starsat, Mediastar, Senator, Red Tiger, and Digsat. Most of these devices are imported from Dubai and manufactured in China.
Preliminary investigations by the UCC have confirmed that these devices are readily available in the Ugandan market, enabling the illegal streaming of premium content. The UCC reiterated that MultiChoice Uganda has exclusive rights to broadcast SuperSport content in Uganda through its officially licensed DStv decoders and subscription-based packages. The regulatory body has vowed to take strict measures against businesses and individuals involved in the unauthorized sale and distribution of these illegal devices.
DStv Subscription Costs and the Shift to Alternatives
MultiChoice’s pricing strategy has significantly contributed to consumer discontent, pushing some Ugandans toward illegal streaming alternatives. The company recently implemented a 3% price increase across most DStv and GOtv packages, effective October 2024. This marks the second price hike within six months, prompting frustration among subscribers.
Under the new pricing structure:
- DStv Premium now costs UGX 300,000 (approximately $79) per month.
- Compact Plus increased to UGX 175,000 (approximately $46) per month.
- Compact costs UGX 113,000 (approximately $30) per month.
- Family is UGX 71,000 (approximately $19) per month.
- Access is UGX 46,000 (approximately $12) per month.
- Lumba, the lowest tier, remains at UGX 16,000 (approximately $4) per month.
- Assuming USD1 is UGX 3800
Many Ugandans, already struggling with economic pressures, have expressed their dissatisfaction on social media, with some threatening to cancel their subscriptions. The affordability of illegal streaming devices, which allow access to premium sports and entertainment channels for a one-time fee, has further intensified the migration away from DStv’s official services.
MultiChoice’s Response to Market Challenges
MultiChoice Uganda has defended the price increases, attributing them to rising content production costs and competition from global streaming platforms like Netflix and Amazon Prime. According to MultiChoice Uganda’s Communications Manager, Rinaldi Jamugisa, “The cost of producing and acquiring high-quality content is significant, and we must adapt to remain competitive.”
Despite these efforts, the company continues to face financial difficulties. In 2023, MultiChoice reported liabilities exceeding assets by UGX 30 billion, largely due to foreign exchange losses in key African markets such as Nigeria, Kenya, Angola, and Zambia. The company’s ongoing merger discussions with French media giant Canal+ could potentially alleviate financial pressures, allowing for more cost-effective content production and acquisitions.
The Future of Pay-TV in Uganda
With the enforcement of restrictions on illegal streaming devices, Ugandan consumers may have limited alternatives outside of legal subscription models. However, the increasing cost of DStv subscriptions could still drive more users toward affordable digital streaming services.
The coming months will be crucial for both MultiChoice and Ugandan authorities as they seek to balance enforcing copyright laws with ensuring fair pricing for consumers. As competition from global streaming giants intensifies, MultiChoice will need to reevaluate its pricing and service offerings to retain its subscriber base in Uganda.
Business
What Ugandan Artists on Bandcamp Need to Know
The US has introduced new tariffs following the expiration of the de minimis exemption, which previously allowed duty-free imports for shipments under $800
As a Ugandan artist on Bandcamp, you may have received a recent email regarding new US tariffs impacting global shipping. Announced on August 28, 2025, these changes affect the shipment of physical merchandise from Uganda to the United States, an important market for independent artists. This guide explains what the tariffs mean for you, how they may impact your sales, and steps you can take to continue reaching US fans.
The US has introduced new tariffs following the expiration of the de minimis exemption, which previously allowed duty-free imports for shipments under $800. This shift means many physical goods shipped from Uganda to the US now face import duties. Additionally, the uncertainty around these tariffs has led many global mail carriers to suspend deliveries to the US, creating challenges even for tariff-exempt items. Here’s how this affects you:
- Tariffs Hit Physical Merch, Not Digital Sales
Apparel and other goods like shirts, hoodies, hats, and totes are now subject to tariffs, which could increase costs for your US buyers. Digital sales; your MP3s, FLAC files, or streaming revenue are unaffected, offering a safe haven for part of your income. - Exemption for Music and Media
Good news: “informational media” like vinyl records, CDs, cassettes, books, and sheet music are exempt from these tariffs. However, many international carriers are halting all shipments to the US, even for exempt items, due to the tariff confusion. - Shipping Disruptions
With global carriers suspending US deliveries, even exempt items such as vinyl or CDs may not reach American fans at this time. These disruptions could delay orders, impact customer satisfaction, and affect your sales if not addressed proactively.
The US is a vital market for Ugandan artists on Bandcamp, where fans frequently purchase physical releases and merchandise. These tariffs and shipping suspensions may disrupt this important connection.
- Higher Costs for Fans
US buyers may face unexpected import duties on non-exempt items like apparel, making your merch less affordable. If you choose to cover these costs (via Delivered Duty Paid shipping), your profit margins could shrink. - Limited Local Options
Uganda’s manufacturing scene for high-quality vinyl or custom apparel is limited, meaning many artists rely on international suppliers or direct exports. Tariffs and shipping issues complicate this, potentially raising costs or delaying production. - Fan Trust at Risk
Unexpected fees or undelivered orders may cause confusion or dissatisfaction among US fans. Clear communication is essential to maintain audience loyalty, particularly in genres where Ugandan artists have established strong followings.
Bandcamp and industry insights offer several ways for Ugandan artists to navigate these changes:
- Pause US Merch Sales (If Needed)
Bandcamp now lets you disable US shipping for physical goods from specific origins. Head to Edit Profile > Physical Goods > Shipping from in your account to temporarily pause sales. This can prevent headaches from undeliverable orders or unexpected fees while carriers sort out their US routes.

- Focus on Exempt Items
Prioritize selling tariff-exempt products like vinyl, CDs, or cassettes. Double-check with your postal carrier (e.g., Uganda Post or couriers like DHL) to see if they’re still shipping these to the US. Use accurate HS Codes on labels to ensure customs recognizes the exemption. - Talk to Your Fans
Use Bandcamp’s Community messaging feature to update US buyers about potential delays or tariff costs. Explain that these are government-imposed fees, not your doing, to keep fans supportive. A quick message can go a long way in preserving trust. - Consider Delivered Duty Paid (DDP) Shipping
For non-exempt items like apparel, DDP shipping lets you prepay tariffs and include them in the price, giving US fans cost certainty. This requires upfront calculations and may cut into profits, so weigh the pros and cons. - Lean into Digital Sales
Digital releases are tariff-free and immune to shipping woes. Promote your albums, singles, or virtual events to US fans to maintain revenue. For inspiration, look at how Ugandan artists like those on The Ugandan Rite use digital releases to reach global audiences. - Stay Updated
Check Bandcamp’s Help Center (https://get.bandcamp.help) for the latest on tariffs and shipping. Reach out to your postal carrier for updates on when US deliveries might resume. If you’re dealing with complex orders, consider consulting a trade expert for advice.
These tariffs and shipping disruptions could challenge Ugandan artists’ ability to reach US fans, a critical audience for Bandcamp sales. While digital sales offer a workaround, physical merch like vinyl or apparel is a big part of many artists’ income and cultural impact. In the long term, you might consider exploring regional markets in East Africa or pursuing digital collaborations to diversify your revenue, although these may not match the scale of the US market.
The new US tariffs are a hurdle, but Ugandan artists are no strangers to creativity and adaptability. By focusing on exempt items, pausing US shipping when needed, and keeping fans in the loop, you can minimize disruptions. Lean on Bandcamp’s tools and community to stay connected with your audience, and keep an eye on the Help Center for updates. Your music and merch are worth it; keep shining!
For more details, visit https://get.bandcamp.help or contact Bandcamp support.
Business
Uganda’s Kitgum-Kidepo Road Upgrade
Following the reintegration of the Uganda National Roads Authority (UNRA) into the MoWT in 2024, the ministry has taken full responsibility for delivering this vital project.
In a landmark decision, Uganda’s Parliament has authorized the government to secure a loan of €110.5 million (approximately Shs 450 billion) from Standard Chartered Bank. This funding will go towards upgrading the 115.8-kilometer Kitgum-Kidepo Road, a crucial infrastructure project that will connect the Kitgum and Kaabong districts in northern Uganda. The project aims to enhance tourism, improve regional connectivity, and address the socioeconomic challenges faced by the impoverished Karamoja subregion.
The Kitgum-Kidepo Road Project, led by the Ministry of Works and Transport (MoWT), involves rehabilitating an existing gravel road that extends from Kitgum town to the outskirts of Kidepo Valley National Park. Following the reintegration of the Uganda National Roads Authority (UNRA) into the MoWT in 2024, the ministry has taken full responsibility for delivering this vital project. The upgrade will transform the current Class C1 gravel road, which suffers from potholes, ruts, and poor drainage, into a high-quality, paved road. The project also includes widening the carriageway, improving drainage systems, and constructing two bridges to ensure year-round accessibility.
The road’s strategic location makes it crucial for unlocking agricultural productivity in Kitgum and Karenga districts, facilitating trade with South Sudan and Kenya, and promoting tourism by improving access to Kidepo Valley National Park, one of Uganda’s premier wildlife destinations.
On April 30, 2024, during a plenary session presided over by Speaker Anita Among, Hon. Henry Musasizi, the Minister of State for Finance, advocated for the loan’s approval. He emphasized the road’s importance in addressing the Karamoja subregion’s low road density, only 5.9 kilometers of paved roads per 1,000 square kilometers, and its potential to drive economic growth. “This road is critical for tourism and regional development,” he stated, pointing out that poor infrastructure has hindered Uganda’s ability to fully realize its tourism potential.
Despite broad support for the loan, the approval process faced scrutiny. Legislators, including the Leader of the Opposition, Hon. Joel Senyonyi, raised concerns about skipping a report from the House Committee on National Economy and the lack of transparency regarding the loan’s terms, such as interest rates and repayment schedules. Senyonyi warned about the risks of approving loans without thorough vetting, citing past problematic agreements. A motion by Government Chief Whip Hon. Denis Hamson Obua to waive the committee report requirement ultimately prevailed, reflecting Parliament’s commitment to addressing infrastructure deficits. The government has pledged that the loan will align with Uganda’s fiscal sustainability goals, with further details available through the Ministry of Finance.
An Environmental and Social Impact Assessment (ESIA) conducted in June 2024 ensures compliance with national and international standards, including the IFC’s Performance Standards and Equator Principles IV. The project will traverse open woodlands and semi-arid vegetation, avoiding critical habitats but will result in the loss of 14.4 hectares of natural habitat in the Nyangea-Napore Forest Reserve. Mitigation measures will address vegetation clearance, waste management, and dust emissions. The project will impact 59 culturally significant shea butter trees, which are valued for their spiritual, medicinal, and economic importance, as well as archaeological sites, including Iron Age pottery. Mitigation strategies include documentation, selective rerouting where feasible, and community consultations to preserve cultural heritage.
Socioeconomically, the project will benefit 158,549 individuals across the Kitgum and Karenga districts by improving access to markets, schools, and health facilities. Extensive stakeholder engagement, including focus groups with women, youth, and community leaders, has helped shape the project’s design. A grievance redress mechanism will ensure ongoing community feedback and conflict resolution. Challenges such as involuntary resettlement and gender-based violence will be mitigated through cash compensation, livelihood restoration initiatives, and community sensitization, with special attention given to vulnerable groups.
The upgraded Kitgum-Kidepo Road is poised to deliver transformative benefits, including:
- Tourism Boost: Improved access to Kidepo Valley National Park is expected to increase visitor numbers, supporting Uganda’s Vision 2040 goal of promoting tourism and potentially boosting regional tourism revenue.
- Economic Growth: Enhanced connectivity will facilitate domestic and cross-border trade, unlocking agricultural potential and creating hundreds of local jobs during construction, with further economic impact assessments underway.
- Social Impact: Year-round, safe passage will improve access to education, healthcare, and markets while reducing travel times. The upgrade will introduce speed bumps, signage, and pedestrian crossings to address current safety gaps, such as the low helmet usage (17%) among bodaboda cyclists and inadequate road markings.
- Environmental Benefits: A sealed road will reduce dust emissions, improving air quality and public health.
While the project holds immense promise, it faces challenges, including managing construction-related disruptions and ensuring equitable benefits. Mitigation measures include dust suppression, community sensitization on road safety, and adherence to a Resettlement Action Plan to support affected individuals. The road’s climate-resilient design, featuring elevated embankments, stormwater management, and a Climate Risk Monitoring Framework, will mitigate flood risks in a region with bimodal rainfall. The Ministry of Works and Transport (MoWT) will implement a robust monitoring framework to track environmental, social, and economic outcomes, with regular community feedback to ensure accountability.
The approval of the Kitgum-Kidepo Road upgrade marks a pivotal moment for Uganda’s northeastern region. By addressing infrastructure deficiencies, the project aligns with national development goals and sets the stage for economic and social transformation. As implementation progresses, stakeholders must ensure transparent execution and robust mitigation to maximize benefits for communities, businesses, and tourists. A map of the road’s route is available through the MoWT’s project documentation.
This historic investment in Uganda’s infrastructure underscores the government’s dedication to fostering inclusive growth and unlocking the potential of one of its most underserved regions. The Kitgum-Kidepo Road is not just a pathway; it is a gateway to a brighter future.
Blog
Uganda Tourism Board Intensifies Crackdown on Unlicensed Accommodation Facilities
Starting May 6, 2025, UTB teams are revisiting these facilities to confirm adherence to licensing standards.
The Uganda Tourism Board (UTB) has heightened its efforts to enforce compliance with licensing requirements for tourist accommodation facilities. Inspections resumed today across the Kampala Metropolitan Area following a six-month grace period granted to facility owners after an initial announcement on November 18, 2024. This warning indicated potential closures for unlicensed operations. Non-compliant facilities now face immediate closure, demonstrating UTB’s commitment to elevating standards within Uganda’s tourism sector.
This latest phase of enforcement follows inspections conducted in late 2024, during which UTB, in collaboration with the Uganda Police, targeted unlicensed accommodation facilities across Kampala’s 19 policing divisions, including Kawempe, Kamwokya, Rubaga, Wandegeya, Nansana, and the Central Business District. At that time, fewer than 200 of Uganda’s estimated 4,000 accommodation facilities held licenses. Consequently, UTB issued compliance notices and allowed owners time to fulfill the requirements outlined in the Uganda Tourism Act of 2008.
Starting May 6, 2025, UTB teams are revisiting these facilities to confirm adherence to licensing standards. “Non-compliant facilities will be closed,” UTB declared in a public notice, emphasizing that quality service at hotels, lodges, guesthouses, and other accommodations directly affects the experiences of tourists visiting Uganda. The board’s actions reaffirm its mission to ensure world-class standards under the “Explore Uganda – The Pearl of Africa” brand.
The Uganda Tourism Act mandates that all tourist accommodation facilities, ranging from hotels and serviced apartments to hostels and tented camps, obtain a valid tourism operating license. To qualify, owners must submit the following documents: Certificate of Incorporation, TIN Registration Certificate, Valid Operating Certificates, Approved Building Plan or Occupation Permit.
Registration is facilitated through UTB’s Quality Assurance System, and payments are processed via the Uganda Revenue Authority. The registration and inspection fee is 100,000 Ugandan Shillings, with an annual licensing fee of 200,000 Shillings, though these fees are currently under review.
The enforcement campaign has encountered challenges. In November 2024, some hotel owners criticized UTB’s approach, citing a lack of adequate prior consultation and awareness. Some critics, argued that the crackdown could negatively impact the sector and urged UTB to focus on awareness rather than punitive measures. In response, UTB spokesperson Gesa John Simplicious defended the initiative, stating that extensive stakeholder engagement had taken place and that enforcing standards is a legal obligation. The extent of non-compliance—over 95% of facilities were unlicensed in 2024, highlights gaps in awareness and instances of deliberate non-compliance. To address this, UTB has combined enforcement efforts with sensitization campaigns, offering a 48-hour grace period for unlicensed but compliant facilities to apply for licenses, and a 24-hour period for non-compliant facilities to relocate guests to licensed alternatives.
Tourism serves as a cornerstone of Uganda’s economy, significantly contributing to foreign exchange earnings. Poor service standards at unlicensed facilities could tarnish the country’s global reputation, making UTB’s crackdown a vital step toward sustainable growth. The initiative aligns with broader efforts, including hotel grading, classification, and partnerships with global brands like Emirates Airline and Absa Bank Uganda for events such as the KH3-Hills Marathon.
By enforcing licensing, UTB aims to create a conducive environment for stakeholders while ensuring tourists enjoy safe, hygienic, and high-quality accommodations. This phased enforcement, beginning in Kampala and set to expand nationwide, reflects a strategic approach to overcoming logistical challenges posed by the scale of the sector.
UTB urges accommodation owners to take immediate action to avoid closure: Register promptly through the UTB Quality Assurance System, Submit all required documentation, Ensure facilities meet minimum standards for safety, hygiene, and structural integrity, Seek assistance at +256-414-342-196/7 or qualityassurance@utb.go.ug.
As UTB continues its inspections, the tourism sector is at a pivotal juncture. The board’s commitment to enhancing hospitality standards is evident, but its success will depend on striking a balance between enforcement and stakeholder cooperation. For now, facility owners are on notice: comply or face closure.
For more information, visit www.utb.go.ug or www.qasystem.utb.go.ug. Uganda’s tourism industry is poised for transformation, and UTB’s actions signal a bold step toward a brighter, more competitive future.
Contact: Uganda Tourism Board, +256-414-342-196/7, qualityassurance@utb.go.ug
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